Website Privacy Policy

1. Scope of This Policy

This Policy applies to information collected through:

• The contact form on our Contact page;
• The Robles Travel Group traveler newsletter signup form in the website footer;
• The link to schedule a free initial consultation through Calendly;
• Cookies, analytics, and similar technologies used on the website; and
• Communications with us, including emails, form submissions, and call notes.

This Policy applies to the public website only. If you later become a client or enroll in a separate travel-monitoring or trip-support service, additional terms and a separate privacy notice may apply.

We do not collect payments through this website at this time. Travel funds, planning fees, and other payments are handled outside the website. If online payment functionality is added later, we will update this Policy and provide any notices required by applicable law.

2. Information We Collect

3. How We Use Information

We may use information to:

• Respond to questions and inquiries;
• Provide information you request;
• Schedule, conduct, and follow up on consultations;
• Provide travel-planning or booking services after you engage us;
• Send the traveler newsletter when you have opted in;
• Process unsubscribe requests and maintain suppression records;
• Operate, maintain, secure, troubleshoot, and improve the website;
• Understand website traffic and visitor behavior through analytics;
• Detect, investigate, and prevent fraud, misuse, unauthorized access, or security incidents;
• Comply with legal, tax, regulatory, insurance, recordkeeping, and contractual obligations;
• Establish, exercise, or defend legal claims; and
• Protect the rights, safety, and property of Robles Travel Group, our clients, visitors, and others.

Marketing consent is elective and separate from consent needed to respond to an inquiry or schedule a consultation. You do not have to subscribe to the newsletter to receive services or a response to an inquiry. You may withdraw newsletter consent at any time by using the unsubscribe link in a newsletter or contacting us.

4. Legal Bases Where Required

For visitors covered by laws that require a statement of legal bases, our legal bases may include:

• Consent: Sending the traveler newsletter and using non-essential technologies where consent is required;
• Contract or steps before entering into a contract: Scheduling consultations and responding to service-related requests;
• Legitimate interests: Operating, securing, troubleshooting, and improving the website; communicating with visitors; preventing misuse; and maintaining business records, provided those interests do not override applicable rights;
• Legal obligations: Complying with applicable law, regulatory requirements, lawful requests, tax obligations, and recordkeeping duties; and
• Legal claims: Establishing, exercising, or defending legal rights.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.

5. Cookies and Analytics

Cookies are small files or similar technologies stored on or associated with your device. We may use cookies, pixels, scripts, and related technologies for the following categories:

We do not use advertising or marketing cookies for cross-context behavioral advertising at this time. We do not sell personal information or share personal information for cross-context behavioral advertising.

You can control cookies through your browser settings. You may also use the Google Analytics Opt-out Browser Add-on, where available. Disabling cookies may affect certain website features.

6. How We Share Information

We may share information with the following categories of recipients:

No sale or behavioral advertising

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

7. Retention of Information

We retain information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

• Contact-form and correspondence records: Retained for as long as needed to respond and for a reasonable business, legal, regulatory, insurance, and recordkeeping period.
• Newsletter information: Retained until you unsubscribe, the address becomes inactive, or we otherwise determine that continued retention is no longer necessary. We may retain a limited suppression record after unsubscribe so we do not send you future newsletters.
• Consultation records: Retained for scheduling, follow-up, business administration, and reasonable recordkeeping.
• Website analytics data: Retained according to Google Analytics configuration.
• Privacy-rights requests: Retained as reasonably necessary to document, verify, process, and defend the request and our response.

If you enroll in a separate travel-monitoring or trip-support service, trip data is governed by that service's separate privacy notice and terms. Under the current Monitoring Center retention rule, applicable trip data is deleted or de-identified within 30 days after trip completion, unless a different retention period is separately authorized or required by law.

The website privacy policy does not replace the separate Monitoring Center Privacy Notice.

8. Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

• Know or access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing;
• Request portability of certain information;
• Opt out of marketing communications;
• Opt out of the sale or sharing of personal information, where applicable;
• Limit certain uses or disclosures of sensitive personal information, where applicable; and
• Receive equal treatment for exercising privacy rights.

You may submit a privacy request by calling 813-603-1010 or emailing travelsupport@roblestravelgroup.com. Please identify the nature of your request and provide enough information for us to locate and verify the relevant information.

We may need to verify your identity before completing a request. Verification may involve confirming information associated with your request or account. We will respond within the timeframe required by applicable law. Some rights are not absolute and may be subject to exceptions, including legal, security, recordkeeping, fraud-prevention, and transaction-related exceptions.

An authorized agent may submit a request on your behalf where permitted by law. We may require proof that the agent is authorized to act for you and may independently verify your identity.

9. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the rights to:

• Know and access categories and specific pieces of personal information collected, subject to applicable exceptions;
• Know the categories of personal information collected, the sources, the purposes of collection, and the categories of third parties to whom information is disclosed;
• Delete personal information, subject to applicable exceptions;
• Correct inaccurate personal information;
• Opt out of the sale or sharing of personal information;
• Limit the use or disclosure of sensitive personal information in circumstances where that right applies;
• Receive information about the categories collected, sources, purposes, and recipients during the preceding 12 months; and
• Avoid discrimination for exercising privacy rights.

Robles Travel Group does not sell personal information and does not share personal information for cross-context behavioral advertising. We do not use sensitive personal information to make inferences about you. If sensitive information is voluntarily included in a message, we use it only as reasonably necessary to address the inquiry, provide requested services, comply with law, or protect rights and safety.

California residents may submit requests using the contact information in Section 8. We will verify and respond as required by applicable law.

10. Other U.S. State Privacy Laws

Residents of states with comprehensive privacy laws, including Virginia, Colorado, Connecticut, Utah, Texas, and other states with similar statutes, may have rights comparable to those described above.

Robles Travel Group will honor rights to the extent applicable to the individual, the information, and the processing activity. The available rights, exemptions, verification requirements, and response periods may differ by state.

11. European Union and United Kingdom Visitors

If we knowingly offer services to or target visitors in the European Union or United Kingdom, applicable data-protection laws, including the General Data Protection Regulation, may provide rights such as:

• Access;
• Rectification;
• Erasure;
• Restriction of processing;
• Data portability;
• Objection to processing;
• Withdrawal of consent; and
• The right to lodge a complaint with a supervisory authority.

Depending on the activity, lawful bases may include consent, steps requested before entering into a contract, legitimate interests, and compliance with legal obligations. We will provide additional information about international transfers, representative arrangements, supervisory authorities, and other required matters if those laws apply to our activities.

12. Children's Information

The website and our services are intended for adults. We do not knowingly collect personal information directly from children under 18, or under 16 where a different minimum age applies by law.

If we learn that we have collected personal information directly from a child in a manner prohibited by law, we will take reasonable steps to delete it.

A parent or guardian may provide information about a minor traveler when arranging travel. In that situation, the parent or guardian is responsible for providing information lawfully and for ensuring that the minor's information is used for the requested travel-planning or booking purpose.

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, and misuse. Access is limited to people and providers who need the information for authorized business purposes.

No method of transmitting or storing information over the internet is completely secure. We cannot guarantee absolute security. If we become aware of a security incident affecting personal information, we will respond and provide notices as required by applicable law.

14. Third-Party Links and Services

The website may link to or use third-party services, including:

• Calendly or another scheduling provider;
• Social-media platforms;
• Newsletter delivery services;
• Analytics providers;
• Travel suppliers; and
• Other external websites or tools.

Those third parties may collect and use information under their own privacy policies and terms. Robles Travel Group is not responsible for the privacy, security, content, or practices of third-party services. Review the applicable third-party policies before submitting information or using those services.

15. Changes to This Policy

We may update this Policy from time to time. The effective date and last-updated date will appear at the top of the Policy.

We will post changes on this page. For material changes, we will provide additional notice where required by law. Where applicable, we will provide notice before the change takes effect and will not use previously collected information for materially different purposes without providing any notice or obtaining any consent required by law.

16. Contact Us

For privacy questions, privacy-rights requests, or concerns about this Policy, contact:

Enquiries are answered during office hours, Monday through Saturday, 8:00 AM-9:00 PM EST.